1. How can I contact you?

You can contact us by sending an email to selbagausa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and high-quality items at competitive prices.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more information.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or modify my order?

Unfortunately, once an order has been placed, it cannot be canceled or modified. We strive to process orders quickly to ensure prompt delivery to our customers.

6. How long does shipping take?

The shipping time varies depending on the product and the destination. Generally, it takes between 7 to 20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products for specific destinations. It is recommended to check the product page for any shipping restrictions.

8. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

9. Are your products covered by a warranty?

Yes, all our products are covered by a manufacturer's warranty. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact us for more information.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at selbagausa@gmail.com.

You can always contact us for any return question at selbagausa@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at selbagausa@gmail.com.